Customer Support Services

We offer free unlimited technical support to all customers and evaluators of our products. We recommend that you use email for your initial technical support inquiries.

Legacy Products

Effective February 2008, Elsop will no longer provide technical support for products prior to LinkScan 10.0. LinkScan 10.0 and later versions remain fully supported. LinKScan 10.0 was released in 2002 and hence we are supporting all versions released in the past 6 years.

E-Mail Technical Support

For email support, please send a message to linkscan@elsop.com
Please try to include the following information:

• Your Operating System Type and Version
• Your Perl Version number (available with 'perl -v')
• A detailed description of your question or problem including any specific error messages

Telephone Technical Support

Telephone support is available between 6.00 AM and 6.00 PM Pacific Time. You should be prepared to provide the same information outlined above for email support. Our technical support number is:

1-510-668-1336 ( California, USA )

On-Line Technical Support

The following are available on this website:

• LinkScan Documentation
• LinkScan Frequently Asked Questions
• LinkScan Revision History
• Known Bugs
• Update License Key and Contact Details [Customers Only]

Customer Service

Questions regarding our license, marketing or administrative matters should be referred to:

Ken Churilla
ken@elsop.com
1-408-323-3030 ( San Jose, California, USA )