True Tech Support Stories

Exasperated caller said she couldn't get her new computer to turn on.
Customer: "I've pushed and pushed on this foot pedal and nothing happens."
Tech : "Foot pedal?"
Customer: "Yes, this little white foot pedal with the on switch." (The foot pedal was the mouse.)

One customer complained that her mouse was hard to control with the dust cover on it. The dust cover was the plastic bag in which the mouse was packaged.

A customer was having diskette problems. After trouble shooting for a while (magnets, heat, etc.), tech asked the customer what else shy was doing with the diskette. Response: "I put a label on the diskette, roll it into the typewriter..."

A user came into a service bureau with a file on a 5.25 inch disk. The proprietor apologized and explained that the shy would have to get the job transferred to a 3.5 inch disk first. Shy asked, "Couldn't we just get some scissors and trim it?"

A woman complied with a tech's request to send in a copy of a defective diskette. A few days later, the tech received a letter from her along with a xerox copy of the floppy.

A tech advised a woman to put her troubled floppy back in the drive and close the door. The customer put her phone down and was heard walking across the room and shutting the door to the room.

A woman called to say she couldn't get her computer to fax anything. After 40 minutes, the tech discovered the woman was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.

A woman was perplexed by an error that would appear every time she tried to print. The computer would say, "Looking for LaserWriter" and after a while, "Can't find LaserWriter." Her solution? Shye turned the Mac so that the screen faced the printer.

A customer called complaining that her keyboard no longer worked. The customer had cleaned her keyboard by submerging it for a day in warm soapy water in her bathtub.

A tech once calmed a woman who was enraged because "her computer had told her she was bad and an invalid." The tech patiently explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.

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